Refund & Return Policy

### CRTS Refund & Return Policy

*Effective Date: [Insert Effective Date]*

CRTS is committed to providing high-quality tile, stone adhesive, grout, and stone care products. We strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.

#### 1. *Eligibility for Returns*
You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

#### 2. *Non-Returnable Items*
Certain items are non-returnable. These include:
- Products that have been opened or used
- Items not in their original condition, damaged, or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

#### 3. *Return Process*
To initiate a return, please follow these steps:
1. Contact our customer service team at [Customer Service Email] or [Customer Service Phone Number] to request a return authorization.
2. Provide your order number, details of the product you wish to return, and the reason for the return.
3. Once your return request is approved, we will provide you with instructions on how to return your item(s).

#### 4. *Shipping*
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

#### 5. *Refunds*
Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

#### 6. *Exchanges*
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [Customer Service Email] or [Customer Service Phone Number].

#### 7. *Restocking Fees*
A restocking fee of [Restocking Fee Percentage]% may be applied for returns of large or bulk orders, at the discretion of CRTS.

#### 8. *Contact Us*
If you have any questions about our Return & Refund Policy, please contact us:
- Email: [Customer Service Email]
- Phone: [Customer Service Phone Number]
- Address: [Company Address]

Thank you for choosing CRTS. Your satisfaction is our priority.